FAQ

Last updated: 06-08-1994

Which countries do you ship to?

We currently ship to the United States, United Kingdom, United Arab Emirates, Australia, Canada, and New Zealand.

How can I contact customer support?

We aim to respond within 12 hours during customer-service days.

How long does delivery take?

Orders are processed within 1–2 business days.

After dispatch, transit normally takes 8–12 business days within the United States, or 10–18 business days for international orders (United Kingdom, United Arab Emirates, Australia, Canada, New Zealand), depending on destination and customs processing.

The estimated total delivery time is 9–14 business days domestically, or 11–20 business days internationally, calculated from Monday to Friday and excluding public holidays.

See our Shipping Policy for complete information.

Will I have to pay customs duties or import taxes?

Depending on the shipping method selected and your destination country, customs duties, import taxes, VAT, or GST may or may not be included in your order total at checkout. Where these are not collected at checkout, they are payable by the recipient upon arrival. See our Shipping Policy for details.

What currency will I be charged in?

Where supported at checkout, prices may be shown in your local currency: USD ($) for the United States, GBP (£) for the United Kingdom, AED (د.إ) for the United Arab Emirates, AUD ($) for Australia, CAD ($) for Canada, and NZD ($) for New Zealand. Otherwise, prices are shown in USD ($) by default. See our Payment Policy for details.

How can I track my order?

After dispatch, you will receive a shipping-confirmation email with a tracking number and tracking link.

Tracking may take 24–48 hours to become active.

Can I change or cancel my order?

You may request a change or cancellation within 24 hours after placing the order.

Changes and cancellations cannot be guaranteed after processing or dispatch has started.

See our Return and Refund Policy for complete conditions.

What is the return period?

Eligible return requests may be submitted within 30 calendar days after delivery.

Change-of-mind products must normally be unused, undamaged, complete, and in their original condition.

Are returns free?

Customers are responsible for change-of-mind return costs unless we expressly state otherwise.

Return shipping is free for products verified as damaged, defective, or incorrectly supplied.

Where should I send my return?

The authorized return address and return instructions will be sent by email after your request has been reviewed.

Do not return products to the registered business address or an address printed on the original parcel unless we confirm it by email.

What happens if my product is damaged or incorrect?

Contact support@nobltravel.co with your order number, a description of the issue, and clear photographs or video.

After reviewing the issue, we may provide an exchange, replacement, repair, partial refund, or full refund.

When will I receive my refund?

After an eligible refund is approved, we process it within 12 hours.

It may then take up to 5 working days to appear in the original payment account, depending on the bank or payment provider.

Which payment methods do you accept?

Available payment methods are shown during checkout and may include major credit or debit cards, Apple Pay, Google Pay, and PayPal.

Only the payment methods displayed at checkout are available for the relevant order.

Are there hidden charges?

No merchant-imposed charge will be added without being displayed before you complete checkout.

Your bank, payment provider, or government authority may impose separate currency-conversion, foreign-transaction, customs, or import charges where applicable.

Where can I read the full policies?

Complete information is available through our:

Shipping Policy
Return and Refund Policy
Payment and Billing Policy
Privacy and Cookie Policy
Terms of Service
Legal Notice