Shipping Policy

Last updated: 06-08-1994

1. Delivery Area

We currently deliver to the following countries:

United States (domestic)
United Kingdom
United Arab Emirates
Australia
Canada
New Zealand

Orders submitted for a delivery address outside these countries may be cancelled and refunded.

International delivery is available only where an international shipping option is displayed during checkout for your specific delivery address.

2. Processing and Delivery Times

Our delivery schedule is:

Processing days: Monday to Friday
Processing time: 1–2 business days
Transit days: Monday to Friday
Domestic (United States) transit time: 8–12 business days
International transit time (United Kingdom, United Arab Emirates, Australia, Canada, New Zealand): 10–18 business days, depending on destination and customs processing
Estimated total delivery time: 9–14 business days domestically, 11–20 business days internationally
Order cut-off: 5:00 PM Mountain Standard Time (Arizona, USA)

Saturdays, Sundays, and public holidays (in either the origin or destination country) are not counted as business days.

Orders placed after the cut-off time, on weekends, or on public holidays normally begin processing on the next business day.

Delivery periods are estimates and are not guaranteed dates unless a guaranteed service is expressly offered during checkout.

3. Shipping Costs

Standard shipping (United States): Free
Standard shipping (United Kingdom, United Arab Emirates, Australia, Canada, New Zealand): calculated at checkout based on destination and order weight

Any optional express, premium, timed, or specialized shipping charge will be displayed before the order is submitted.

4. Shipping Carriers

Orders may be delivered through:

Primary carrier(s): USPS, UPS, and FedEx for domestic orders; international partners of these carriers, or regional postal services, for international orders

We may use another reliable carrier depending on the destination, package size, product type, or carrier availability.

5. Order Confirmation and Tracking

After placing an order, you will receive an order-confirmation email.

After dispatch, you will receive a shipping-confirmation email containing a tracking number and, where available, a tracking link.

Tracking information may take 24–48 hours to become active, and international tracking updates may be less frequent once the shipment leaves the United States.

Orders can also be tracked through our tracking page.

6. Delivery Delays

Delivery may be affected by weather, public holidays, carrier disruption, unusually high order volumes, local delivery conditions, security checks, customs processing, address verification, or circumstances outside our reasonable control.

tracking has not become active within 48 hours after dispatch;
a domestic (United States) shipment has not arrived within 12 business days after dispatch;
an international shipment (United Kingdom, United Arab Emirates, Australia, Canada, or New Zealand) has not arrived within 18 business days after dispatch; or
the complete order has not arrived within 20 business days after processing began.

We may need to open an investigation with the carrier before providing a replacement or refund.

7. Delivery Addresses

Customers must provide a complete and accurate delivery address, including any postal/ZIP code, state/province/emirate, and country required for customs clearance.

Address changes cannot be guaranteed after the order has been processed or dispatched.

Additional costs may apply where a package must be resent because the customer provided an incorrect or incomplete address.

No additional cost will be charged where the delivery problem was caused by us or the carrier.

8. Undeliverable and Refused Packages

A package may be returned as undeliverable because of:

an incorrect or incomplete address;
failed delivery attempts;
failure to collect the package;
refusal by the recipient;
restricted access to the delivery location; or
refusal to pay applicable customs duties or import taxes on international orders.

After an undeliverable package is returned and identified, we may offer reshipment or an appropriate refund, less any return shipping and customs charges incurred, where legally permitted.

9. Delivered but Missing Packages

When tracking shows delivery but the package cannot be found, please:

Confirm the delivery address.
Check safe places around the property.
Ask household members, reception staff, or neighbors.
Review any delivery photograph or carrier notification.
Contact the carrier where appropriate.

If the package remains missing, contact us with your order number, tracking number, delivery address, and reported delivery date.

10. Lost or Damaged Shipments

If the carrier confirms that a shipment was lost before delivery, we may reship the order, provide a replacement, or issue a refund.

If a package arrives damaged, contact support@nobltravel.co with:

your order number;
photographs of the external and internal packaging;
a photograph of the shipping label;
photographs of the damaged product; and
a short video where useful.

Keep the product and packaging until we confirm that they are no longer required.

11. Taxes and Import Charges

Applicable sales tax collected by us is displayed during checkout for domestic (United States) orders.

For international orders shipped to the United Kingdom, United Arab Emirates, Australia, Canada, or New Zealand, the order total at checkout may or may not include destination-country import duties, VAT/GST, or customs fees, depending on the shipping method selected. Where these charges are not collected at checkout, the recipient is responsible for paying any customs duties, import taxes, VAT/GST, or brokerage fees assessed by the destination country upon arrival.

We are not responsible for customs delays or charges imposed by the destination country, and we cannot predict the exact amount of any such charges.

12. Contact

For delivery or tracking questions:

Email: support@nobltravel.co
Phone: +1 (877) 312-7304