Return & Refund Policy

Last updated: 06-08-1994

1. Order Cancellation

You may request cancellation within 24 hours after placing your order.

Send the request to support@nobltravel.co with your name, order number, and order email address.

Cancellation cannot be guaranteed after the order has been processed, packed, assigned a shipping label, transferred to a fulfilment provider, or dispatched.

If cancellation is no longer possible, you may request an eligible return after delivery.

2. Return Period

Eligible return requests may be submitted within 30 calendar days after delivery.

For a change-of-mind return, the product must normally be:

  • unused;
  • unwashed;
  • unassembled or uninstalled, where applicable;
  • undamaged;
  • complete;
  • in its original condition; and
  • accompanied by all included parts and accessories.

The product may be inspected only as reasonably necessary to confirm its nature, appearance, size, and condition.

3. Starting a Return

Contact us before returning a product:

  • Email: support@nobltravel.co
  • Phone: +1 (877) 312-7304

Provide:

  • your name;
  • order number;
  • product and quantity;
  • reason for return; and
  • photographs or video for damaged, defective, or incorrect products.

Returns sent without prior approval or to an unauthorized address may be delayed or refused where legally permitted.

4. Return Address and Label

The authorized return address will be sent by email after your request has been reviewed.

Do not return products to:

  • the registered business address;
  • an address printed on the original parcel;
  • an address found online; or
  • any address not confirmed by us.

Where a return label is provided, you must:

  1. Download and print the label.
  2. Pack the product securely.
  3. Include all parts and accessories.
  4. Remove or cover previous shipping labels.
  5. Attach the new label.
  6. Use the specified carrier or postal service.
  7. Retain proof of postage and tracking.

5. Return Shipping Costs

Change-of-mind returns

The customer is responsible for return-shipping costs unless we expressly state otherwise.

Where we provide a customer-funded label, the cost may be charged separately or deducted from the refund where legally permitted. The amount will be communicated before the return is completed.

Damaged, defective, or incorrect products

For a verified damaged, defective, or incorrectly supplied product:

  • return shipping is free;
  • we will provide a prepaid label or arrange collection; and
  • no return-shipping charge will be deducted from the refund.

6. Exchanges

Exchanges may be available for:

  • unused products;
  • defective products;
  • damaged products; and
  • incorrectly supplied products.

Unused products must meet the return-condition requirements.

For a voluntary exchange, the customer may be responsible for return and replacement-delivery costs.

Verified damaged, defective, or incorrect products may be replaced at no additional cost.

Exchanges are subject to availability. If the requested replacement is unavailable, we may offer an alternative or a refund.

7. Damaged, Defective, Incorrect, or Missing Products

Contact us promptly if your order arrives damaged, develops a fault, contains an incorrect product, or is missing a product or component.

Provide your order number, a description of the issue, and relevant photographs or video.

Depending on the circumstances, we may offer:

  • troubleshooting;
  • replacement parts;
  • repair;
  • exchange;
  • replacement;
  • partial refund; or
  • full refund.

Please keep the product and packaging while the issue is being reviewed.

8. Non-Returnable Products

Where permitted by law, change-of-mind returns may not be available for:

  • personalized or custom-made products;
  • sealed hygiene-sensitive products after opening;
  • rapidly perishable products;
  • gift cards;
  • digital products already supplied with consent;
  • products materially altered or installed by the customer; or
  • products clearly identified as non-returnable before purchase.

These exclusions do not remove rights relating to products that are damaged, defective, unsafe, incorrect, or materially misdescribed.

9. Inspection and Refund Approval

Returned products are inspected after receipt.

We may reduce or refuse a voluntary change-of-mind refund where legally permitted if the product has been used, damaged, altered, washed, installed, assembled, or handled beyond what is reasonably necessary for inspection.

We will notify you after the return has been approved or rejected.

10. Refund Method and Timing

Approved refunds are issued to the original payment method.

After approval, we process the refund within 12 hours.

The funds may then take up to 5 working days to appear in your account, depending on the bank or payment provider.

Original shipping charges are refunded only where required by law or expressly stated in this policy.

Premium or optional delivery charges may not be refundable beyond the cost of standard delivery where legally permitted.

11. Late or Missing Refunds

If a refund is not visible after five working days:

  1. Review the original payment account.
  2. Contact your bank, card issuer, PayPal, or wallet provider.
  3. Contact us at support@nobltravel.co with your order number and refund confirmation.

12. Consumer Rights

Nothing in this policy limits mandatory consumer rights relating to defective, unsafe, damaged, incorrectly supplied, or misdescribed products.